IT user support technicians Salary Guide UK — 2025
Complete breakdown based on ONS ASHE official data
The median it user support technicians salary in the UK is £34,314 per year, based on the 2025 Annual Survey of Hours and Earnings (ASHE) published by the Office for National Statistics. The mean salary is £37,763, reflecting the influence of higher earners on the average. The median hourly rate is £18.28.
Salaries vary significantly by region, from £30,153 in Yorkshire and The Humber to £42,418 in London. However, these differences narrow when adjusted for regional cost of living.
UK Median
£34,314
Annual
UK Mean
£37,763
Annual
Hourly Rate
£18.28
Median
UK Jobs
152
Regional Salary Breakdown
The "Adjusted" column shows purchasing power after accounting for regional cost of living (UK average = 100).
| Region | Median | Mean | CoL Adjusted |
|---|---|---|---|
| London | £42,418 | £48,539 | £36,442 |
| East | £36,808 | £39,815 | £37,829 |
| Scotland | £35,021 | £37,707 | £37,943 |
| South East | £34,736 | £38,407 | £33,659 |
| West Midlands | £33,313 | £34,971 | £36,408 |
| North West | £32,959 | £37,385 | £36,139 |
| Wales | £32,654 | £32,541 | £36,282 |
| East Midlands | £31,587 | £34,716 | £34,408 |
| South West | £31,031 | £32,337 | £32,290 |
| Yorkshire and The Humber | £30,153 | £30,988 | £33,318 |
Frequently Asked Questions
What is the average it user support technicians salary in the UK?
The median it user support technicians salary in the UK is £34,314 per year (ONS ASHE 2025). The mean salary is £37,763, which is higher due to top earners.
Which region pays it user support technicians the most?
London pays the highest it user support technicians salaries with a median of £42,418.
How does it user support technicians pay vary by region?
IT user support technicians salaries range from £30,153 in Yorkshire and The Humber to £42,418 in London.
Are it user support technicians salaries rising?
Year-on-year comparison data is not yet available.
What is the typical hourly rate for it user support technicians?
The median hourly rate for it user support technicians in the UK is £18.28 (ONS ASHE 2025).
About this data
All salary figures in this guide are from the ONS Annual Survey of Hours and Earnings (ASHE) 2025. Cost-of-living adjustments use ONS Regional Price Parities. Read our methodology. View data sources.