Average Customer service managers Salary in Birmingham
ONS ASHE 2025 · West Midlands region · Updated October 2025
How Birmingham compares
A customer service managers working in the West Midlands could expect a median salary of £32,224 in 2025 — 2.3% below the national figure of £32,983. The cost of living in the West Midlands is 8.5% below the UK average, so a salary of £32,224 has an effective purchasing power closer to £35,217. Compared to the Birmingham average across all roles (£33,374), customer service managerss take home 3.4% less.
Cost of Living Adjustment
After adjusting for the regional cost of living (West Midlands index: 91.5, UK=100), a salary of £32,224 has an effective purchasing power of approximately £35,217 — equivalent to earning that amount in an area with average UK costs. The cost of living in the West Midlands is 8.5% below the UK average.
Customer service managers salary across UK regions
Customer service managers salary in areas near Birmingham
Salary data is by ONS region. Birmingham is in the West Midlands region. Below are neighbouring regions — click to explore salaries there.
Customer service managers Salary Guide
The full salary guide includes regional breakdowns, cost-of-living adjustments, year-on-year trends, and in-depth FAQs.
Read the full Customer service managers salary guide →Find Customer service managers jobs in Birmingham
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Frequently Asked Questions
What is the average customer service managers salary in Birmingham?
The median customer service managers salary in the West Midlands (which includes Birmingham) is £32,224 per year, based on ONS ASHE 2025 data. The mean salary is typically higher due to top earners pulling the average up.
How does customer service managers pay in Birmingham compare to the UK average?
Customer service managers in the West Midlands earn 2.3% below the national median of £32,983. Other regions such as London and the South East typically offer higher salaries for this role.
Is customer service managers a well-paid job in Birmingham compared to other roles?
The average salary across all jobs in Birmingham is £33,374. Customer service managers in the West Midlands earn £32,224, which is 3.4% below the local average across all occupations.
About this data
Salary figures for customer service managerss cover the West Midlands region. The all-jobs average is specific to Birmingham. Source: ONS ASHE 2025. Methodology.