Call and contact centre occupations Salary Guide UK — 2025
Complete breakdown based on ONS ASHE official data
The median call and contact centre occupations salary in the UK is £25,440 per year, based on the 2025 Annual Survey of Hours and Earnings (ASHE) published by the Office for National Statistics. The mean salary is £25,477, reflecting the influence of higher earners on the average. The median hourly rate is £14.30.
Salaries vary significantly by region, from £24,014 in London to £26,114 in East Midlands. However, these differences narrow when adjusted for regional cost of living.
UK Median
£25,440
Annual
UK Mean
£25,477
Annual
Hourly Rate
£14.30
Median
UK Jobs
35
Regional Salary Breakdown
The "Adjusted" column shows purchasing power after accounting for regional cost of living (UK average = 100).
| Region | Median | Mean | CoL Adjusted |
|---|---|---|---|
| East Midlands | £26,114 | £25,154 | £28,447 |
| Yorkshire and The Humber | £25,867 | £26,671 | £28,582 |
| North West | £25,750 | £26,160 | £28,235 |
| South East | £25,626 | £26,396 | £24,831 |
| Wales | £25,609 | £25,932 | £28,454 |
| Scotland | £25,331 | £26,050 | £27,444 |
| North East | £24,293 | £25,425 | £26,962 |
| London | £24,014 | £25,242 | £20,631 |
Frequently Asked Questions
What is the average call and contact centre occupations salary in the UK?
The median call and contact centre occupations salary in the UK is £25,440 per year (ONS ASHE 2025). The mean salary is £25,477, which is higher due to top earners.
Which region pays call and contact centre occupations the most?
East Midlands pays the highest call and contact centre occupations salaries with a median of £26,114.
How does call and contact centre occupations pay vary by region?
Call and contact centre occupations salaries range from £24,014 in London to £26,114 in East Midlands.
Are call and contact centre occupations salaries rising?
Year-on-year comparison data is not yet available.
What is the typical hourly rate for call and contact centre occupations?
The median hourly rate for call and contact centre occupations in the UK is £14.30 (ONS ASHE 2025).
About this data
All salary figures in this guide are from the ONS Annual Survey of Hours and Earnings (ASHE) 2025. Cost-of-living adjustments use ONS Regional Price Parities. Read our methodology. View data sources.