Average Call and contact centre occupations Salary in Cardiff / Caerdydd
ONS ASHE 2025 · Wales region · Updated October 2025
How Cardiff / Caerdydd compares
The going rate for call and contact centre occupationss in the Wales? £25,609 at the median in 2025. That compares to £25,440 nationally — a gap of 0.7% above. The cost of living in the Wales is 10.0% below the UK average, so a salary of £25,609 has an effective purchasing power closer to £28,454. The all-jobs average in Cardiff / Caerdydd is £33,599. By comparison, call and contact centre occupationss earn 23.8% less than the typical worker locally.
Cost of Living Adjustment
After adjusting for the regional cost of living (Wales index: 90, UK=100), a salary of £25,609 has an effective purchasing power of approximately £28,454 — equivalent to earning that amount in an area with average UK costs. The cost of living in the Wales is 10.0% below the UK average.
Call and contact centre occupations salary across UK regions
Call and contact centre occupations salary in areas near Cardiff / Caerdydd
Salary data is by ONS region. Cardiff / Caerdydd is in the Wales region. Below are neighbouring regions — click to explore salaries there.
Call and contact centre occupations Salary Guide
The full salary guide includes regional breakdowns, cost-of-living adjustments, year-on-year trends, and in-depth FAQs.
Read the full Call and contact centre occupations salary guide →Find Call and contact jobs in Cardiff / Caerdydd
Explore roles paying around £25,609/year
Frequently Asked Questions
What is the average call and contact centre occupations salary in Cardiff / Caerdydd?
The median call and contact centre occupations salary in the Wales (which includes Cardiff / Caerdydd) is £25,609 per year, based on ONS ASHE 2025 data. The mean salary is typically higher due to top earners pulling the average up.
How does call and contact centre occupations pay in Cardiff / Caerdydd compare to the UK average?
Call and contact centre occupations in the Wales earn 0.7% above the national median of £25,440. This makes the Wales one of the higher-paying regions for this role.
Is call and contact centre occupations a well-paid job in Cardiff / Caerdydd compared to other roles?
The average salary across all jobs in Cardiff / Caerdydd is £33,599. Call and contact centre occupations in the Wales earn £25,609, which is 23.8% below the local average across all occupations.
About this data
Salary figures for call and contact centre occupationss cover the Wales region. The all-jobs average is specific to Cardiff / Caerdydd. Source: ONS ASHE 2025. Methodology.